It is important for peace officers to be sensitive to the factors in environment and cultural differences when communicating and interacting. To explain this further, I have designed a model diagram which includes but is not limited to these components:. Use more transactional model communication and active listening. Police officers often engage in linear communication due to the nature of their work by giving orders or commands.
This model of interpersonal communication is effective in dynamic situations or circumstances where officers need to gain compliance immediately. Communication from an officer is frequently used to steer someone in a certain direction which makes it very linear, often eliminating other factors which make interactions more transactional or two-way.
Examples of this type of interpersonal communication are interactions with persons involving orders, commands, or need for compliance. While necessary in many police contacts, when gathering information in a less evolving or dynamic circumstance-this type of interaction brings negative perceptions from the public.
We are seeing a push back from law enforcement with various social media and public campaigns to bring them together with community members and show the personable side of police.
If it occurs with the same officer over a long period of time, it might signify he or she is an ineffective communicator and indicates a training need.
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Performance Performance. Soon after Magnus started, the City brought on community activist DeVone Boggan who designed a number of programs aimed at reducing gun violence in the city. Boggan and his team launched the Operation Peacemaker Fellowship. A recent evaluation by the National Council on Crime and Delinquency found that the program seems to be working for most of the people who buy into it. Richmond has seen its murder rate cut in half since the fellowship began. This street outreach is just one part of a broader program designed by Boggan, the former director of the Office of Neighborhood Safety.
It is the combination of reforms — better training the City brought on a national expert on recognizing implicit racial and gender bias to conduct a department-wide training in February, for example , community policing and new supportive technologies — that truly set Richmond apart and could prove to be a model for other departments large and small. They can help build mutual trust and respect, increase safety in communities, and minimize senseless killings by police officers and community members alike.
This includes establishing effective and independent review boards broadly representative of the community, not just police interests.
Invest in Training : Law enforcement personnel should undergo racial bias training in addition to building skills that exemplify problem-solving strategies, conflict-mediation techniques, and de-escalation tactics.
Department personnel should be mindful of their personal use of social media, as speech is part of the worldwide electronic domain. Identify, recruit, and retain officers with the interpersonal skills necessary to foster relationships with the community. Review and revise recruiting, selection, and training practices to attract and retain these individuals. Conduct bottom-up reviews of all agency policies, procedures, tactics, and techniques to ensure that values are effectively communicated and exercised throughout the organization.
Teach supervisors how to coach and mentor officers. Help officers establish career goals. Provide clear understanding of performance expectations and the policy and procedures linked to performance. Draft written policies and procedures for Internal Affairs, ensuring fair, unbiased, and timely investigations of officers.
Increase transparency by collecting data, policies, and procedures and making them publicly available in the languages spoken in the local community. Share challenges and successes. Promote continuous training in ethics, integrity, and discretion.
Ensure that professional development and in-service training highlights the history of community-police relations, as well as the history of the neighborhood or city. Engage the community in law enforcement training by opening training exercises to the public and allowing observers and community members to serve as trainers.
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