Indicate on the claim form the intent to substitute claims for outstanding card charges. You must elect the card on the enrollment form each year. New cards will not be sent each year; instead the new plan year funds will be loaded to your existing cards. Your cards are valid for five 5 years from the date issued. The expiration date is on the card. The card will only debit from your current year election.
If your plan includes the Grace Period, you must submit manual claims to draw down the prior year balance when making purchases during the grace period. When you purchase items at these merchants you will not be required to substantiate your expense.
This includes:. Some examples of healthcare expenses not qualified are most cosmetic surgeries, teeth whitening, and health club memberships.
Login to My Benny. Write a check to Flex-Plan in the amount of the expense to reimburse the plan. Current Benny Debit Card holders You must elect the card on the enrollment form each year. The card is suspended due to a prior transaction. If this applies to you, please call BAS for more information. How will I know to submit documentation to verify a charge?
If there is a need to submit a receipt or other documentation, you will receive an email from wexhealth. The email will include an attachment with more information.
You must respond to the emails from Wex Health in order to complete the process for documenting unsubstantiated expenses paid with your Debit Card, as per the Card use agreement you received when you activated the Card.
If you do not have an email associated with your account, you will receive the notifications through regular mail.
The majority of notifications will be sent each month for services rendered the prior month. However, ALL receipts should be saved per the IRS regulations as there may be instances in which you may have to submit documentation outside of the monthly notification. What if I fail to submit documentation to verify a charge?
If you do not submit documents to verify an unsubstantiated charge made with the Debit Card, then the Card will be suspended until proper documentation is received and the charge is substantiated. If it cannot be substantiated, you will be required to repay to your FSA the amount charged. BAS will advise you that your Debit Card has been suspended if the documentation is not received when required. Submitting the appropriate documentation or repaying the amount in question will allow the Debit Card to be reactivated.
If you use your Debit Card for an expense that cannot be automatically substantiated, you will be asked for more information as follows: Wex Health Central will send you a letter requesting supporting documentation for the expense.
If you have a valid email address entered into MyEnroll, you will receive the letter by email from wexhealth. If you do not have an email address associated with your account, the letter will be mailed to your home address. You will have 30 days to respond to the request for documentation. If your response is not received within 30 days, your Debit Card will be suspended and you will receive another notification again asking for supporting documentation. Please note that you may continue to submit paper claims while the card is suspended.
Your card will remain suspended until you provide adequate documentation, or until you repay your account with after-tax dollars. If you provide additional documentation, that documentation will be reviewed to determine if the expense can be properly paid from your FSA. If it is determined that the expense can be properly paid from your FSA, the claim will be substantiated and your Debit Card will be reactivated.
If after review of the documentation you submit, it is determined that there is not sufficient information to substantiate the claim, you will be sent another notification requesting more information.
You will have 14 days to respond to the request for more information. If, based on all of the information you provide, it is determined that the expense is not an eligible expense, you will receive a notice asking you to send a check in the amount of the expense to reimburse your FSA.
When BAS receives the repayment and your FSA is reimbursed for the ineligible expense, your account will be credited and your Debit Card will be reactivated.
If you do not respond to the Wex Health notifications within the identified timeframes, or if you do not repay an expense that is determined to be an ineligible expense, your Debit Card may be permanently suspended and will not be reactivated.
0コメント